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FAQ's

Are you a registered NDIS provider?

No, we are not currently a registered NDIS provider. However, if your NDIS plan is self-managed or plan-managed you are able to shop with us. Please see the NDIS page for more information on how you can do so.

How can I pay for my order?

We accept Credit Card Payments, Afterpay, Zippay, Humm, Laybuy, PayPal, PayPal Pay in 4 and in some cases Direct Bank Transfer. 

If you are an NDIS participant who's plan is Self Managed or Plan Managed, you may also use your funds to shop at Sensory Central Aus. Please see our NDIS page here for more information. 

When will my order be shipped?

Orders are shipped on weekdays, Monday to Friday. All orders are dispatched within 48 hours. In the event that your order will take longer than this, we will contact you.

Do you offer local delivery?

Yes we do. Local Delivery is available up to 20km from our warehouse in Cranbourne West. Local Deliveries are subject to a minimum spend of $30 and incur a delivery fee of $15. All local deliveries are carried out with a Covid safe plan in place. Mask wearing and regular hand sanitising are carried out during the delivering of orders. See our Shipping Policy for more information. 

Why do you have a minimum spend for local delivery?

We have had to implement a minimum spend for this option to be viable for us as a small, family run business. We love to get your orders to you as quickly as we can, which is why we do offer local delivery. However, as a small business, it is not viable for us to offer delivery on very small orders.  

When will I receive my order?

We cannot guarantee when you will receive your order. Once shipped, postage is out of our control. We utilise a mix of Australia Post and selected courier services to ship orders, all orders are sent with parcel tracking, allowing you to to watch its progress. 

Do you ship internationally?

No, we ship Australia Wide only.

What if I want to order something that is out of stock?

If an item you wish to order is out of stock, feel free to contact us at hello@sensorycentral.com.au for an estimated restock date. We try to keep our items in stock, however sometimes there are supplier shortages or delays.

´╗┐What if my item is faulty?

´╗┐Our stock is checked on arrival from our suppliers. In the unlikely event that your order contains a faulty item, please send us an email with your order number and any relevant information to hello@sensorycentral.com.au to discuss.